Category Archives: Helser Field-Bloggers

New World vs Old World by Cheryl Draa

There is no better place to see the “Old World” than in France, where much of the architecture, and history can be traced well past 12 centuries.  I visited Paris recently seeking inspiration from the past, and how that can be melded into the present.   Figured there was no better place to start than Versailles, home to many of the King Louis’, Marie Antoinette, and Napoleon.  I was amazed by the palace itself, the fabrics, the tapestries, all the marbles and gilded everything.  Attention to detail was apparent everywhere I looked.  And yet there were modern trends in place…mirrors and luscious fabrics to name a few.   And then I turn the corner, and my eyes popped out as I saw a modern exhibit from the Japanese Anime plopped down in the middle of the rooms.   The perfect juxtaposition of new world being introduced to the old.  And it made me smile!

The key to the blend was the significance of each piece for the particular room.   For instance, in the throne room, there is a large white shaped “doll” with a large crown on its head.   In a room meant for the kings to receive visitors, there are round eyed animes standing around gawking…much like all the visitors gasping at them  and the surroundings.

All was breathtaking and a great reminder to go ahead and blend that old with the new.   How about using a new contemporary hardware piece on your old curtains?  Or adding some mirrored or crystal finials to the same window you’ve had for ever.   Look around…start changing your old world into a new world that makes you smile.

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“I Meant To Do That”

Beckert-2

Beckert Dining Room Before

 In this dining room, the clients had hired someone else to do the blinds, stationary panels and board mounted Empire valance, and didn’t continue working with her because they were disappointed by how “ordinary” the window treatment looked once it was installed.  I can see why my predecessor went with a board mounted treatment; the window was in a weird little recessed niche, so there wasn’t room to do a swag valance on a pole set with finials (which is what the client mistakenly thought that she was ordering).  What’s more, there were little can lights inside the niche, so you couldn’t mount the treatment on the wall outside and above the niche or there would be light shining through from the back side of the valance.  Mounting the valance inside the niche, as the other designer chose to do, required dropping it down well below those can lights, which looked kind of weird and underwhelming.  

Beckert-1

Beckert Dining Room After

 
 The clients brought me in to design window treatments for their living room and kitchen treatments, specifically requesting decorative hardware and more drama for these rooms.  I suggested adding some decorative hardware to jazz up the board mounted treatment in the dining room as a low-cost alternative to expensive rework or scrapping it altogether.  The clients were having trouble visualizing how these finials were going to look sticking up at the top of the swag valance, so I did a quick mock up in my design software and assured them that it was going to look like “I meant to do that.”  I ordered the finials with wood screws and my installer was able to add them to the dining room valance on-site without even taking it down on the same day that he installed my treatments in the other rooms.  The size of those finials was perfect – it looks like the valance was installed at that height deliberately to accommodate the height of the finials, and it seems as though the can lights were installed specifically to illuminate the decorative hardware.  The clients got a more formal and unique design for just a couple of hundred dollars’ worth of hardware – and I like the way it turned out so much that I plan to use finials that way “on purpose” for future projects!

Contributed by Rebecca Deming Rumpf of Custom Interiors By Rebecca.

Also posted in Creative Custom Solutions | Leave a comment

Steelworkers United By Cheryl Draa

My 30th High School Reunion was this weekend, and I traveled to Ohio to see all my friends from long ago.   I was impressed with how accomplished they have all become, and how they have blossomed in their skills.   The drive up and back seemed longer than the actual reunion, as it was 12 hours each way.   Along the way, I came across the most unusual sculpture I’d ever seen.  Ohio is known for its coal mining and steelworkers, and that particular area has also taken an economic hit.  But there is still a lot of pride.   Take a look at the quality of craftsmanship in this architectural feature found along the side of the road, in front of the Steelworker’s Union House in Niles, OH. 

I imagine someone building it onsite, with scrap metal as it came along,  fellow workers checking it out as they came and went from their jobs/meetings.  It has weathered well outdoors, and is still inspiring others as they pass by.   

Helser Brothers Hardware is the same….built on site, compiled by skilled artisans, and a piece of art in the making.    Just ask them can they make (fill in your questions about hardware here)….and the answer is usually yes.   They are a united team that can make all your draperies look even better.   Call for a custom quote now!

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Contributed by Cheryl Draa of Cheryl Draa Designs.

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Proud as a Peacock!

peacock-wide I am as proud as a peacock to have the privilege to display this couture window treatment in my retail store! While at the Vision 10 Conference, I networked with some very lovely and talented people and along the way feel like I had a major coup over my fellow designers! I was entranced with the designs from The Jackie Von Tobel Collection, the amazing hardware combinations by Helser Brothers, fabrics through Sunbrella and Greenhouse Designs and the tapes and welts available through Rowley. Imagine my delight to see them all together in a unique window fashion couture display. The workrooms of Stacie Kennedy and Lisa Forman did an amazing job on putting this all together.
As a designer, I know that sourcing is key, and having the right fabric and hardware really makes a couture treatment, But the
workmanship behind it is also exquisite.
peacock-tight Sleuthing around a little, I was pleased to find out that one of the artists behind the assembly was Stacie Kennedy. Lo and behold, the girl lives in my area of town! I sought her out immediately. Come to find out that in a contest put on by Grace McNamara for Vision 10, Stacie (Divine Drapery Design) won first place in Draperies and Panels while my current workroom (Window Couture by Trini) won second place. So much talent in my region!
After the show, Stacie and I had lunch….”What was she going to do with that lovely display?” Bingo!
It is now hanging in my retail store….displaying high couture window fashion and Helser Brothers hardware!! We are getting rave reviews by people walking in and it is a fabulous way to showcase some other vendors in a unique way.
Trying to place a price tag on it is impossible….so it is not for sale. Thank you to the vendors who
donated their product and time to allow us a fabulous display and I’m so happy that it is out front for all to
see. If you are in the area…pop in our store to see it in person!

Contributed by Cheryl Draa of Cheryl Draa Designs.

Also posted in Uncategorized | 1 Comment

Milestones

How do we look at our world?   The immediate world around us is sometimes only a bubble within a short distance of our work and home.    Living in the metroplex of Atlanta, I have a somewhat larger bubble that I travel daily, and I’ve been putting on some mileage this summer exploring areas beyond my comfort zone.    This last weekend marked a milestone in many ways for me.   I drove about 785 miles with my daughter from Georgia to Texas, getting her set up in an apartment for a summer internship.  She will graduate in August from Auburn University (yes, we know they have two mascots…you just don’t get it) with a degree in Radio, Film and Television.   The only way we could figure out to get her car and her clothes there, was to drive it together, and then fly me back to Georgia.   So we started off on what we called our “Excellent Adventure”.

The general idea is to get on I-20 and head west….we can pick that up right under the Atlanta name on the map for Georgia, and keep going until we come to the Dallas name on the map for Texas.    We started off on a Saturday morning, and took our time driving through Alabama.   We made a pit stop at the University of Alabama…just to see what all the fuss was about…and agreed we’d made the right choice for her with Auburn.   Good thing as she does graduate this August!  The Mapquest said to “go through Alabama, Mississippi, Louisiana, entering Texas…”with no further instructions.  We didn’t even turn on the navigator for quite a while.  We talked constantly, making stops at every State Line Rest Area….and made a wonderful discovery in Mississippi!   They have decorated their rest area welcome center to look like a parlor in a southern town!   Complete with lace draperies, and cushy seating you can browse through the brochures of available sites in the state.   As an interior designer, I was quite impressed with the decor.  When we exited with brochures in hand, we did a few brisk laps around the site, and stumbled upon the best looking garbage enclosure I’d ever seen….and decided Helser Brothers could start  a whole new line of decorative exterior hardware for ugly areas of the home! 
We finally reached the Dallas, TX area and settled her into the apartment, then capped off the night with a margarita from a local restaurant and being the design guru I am, I marveled at the foyer of the restaurant.   The central piece of art was backlit tequila bottles with the ends cut out…So original!  

The following morning I watched her walk down the long highway towards the parking garage, and off into the Dallas traffic on her way to work….we both realized another milestone had been reached.   My daughter grew up that morning into a working adult responsible for herself in a big city 798 miles from home.  I’ve taught her a lot and she sees beautiful things all around her as she travels to and fro….what will she see tomorrow?  I’ve taught her to look  at the beauty of a different landscape, the backlighting of ordinary objects, and new ways to use ordinary things… How will you look at your world today?

Contributed by Cheryl Draa of Cheryl Draa Designs.

Posted in Helser Field-Bloggers | 2 Comments

When the Going Gets Tough, the Tough Get Going – to Atlanta!

Not surprisingly, given the state of the economy in general and the housing market in particular, both exhibitor and attendees numbers were down this year at the Vision 10: International Window Coverings Expo in Atlanta.  Many vendors, designers, and workrooms decided they couldn’t justify the expense of participating.  If you were one of those who stayed away this year and you judged the event based on the photos your industry peers posted on Facebook pages, you know that those of us who traveled to Atlanta for the show had a blast.  You might even convince yourself that the week was all fun and games, and tell yourself that you did the right thing by passing up the luxury of a week of industry socializing in Atlanta this year. 
 
However, as much fun as it is to reunite with old and new friends and dish about the industry over dinner, the IWCE was anything but a frivolous expenditure.  Weeks have passed since I got back from Atlanta, and my business is already getting a great financial return on the time and money I invested in traveling to the show.
 
I have to admit, I headed to Atlanta in a serious negative funk.  I’ve been working such long hours over the past year or two that I was starting to burn out, and felt like I just couldn’t keep working like this anymore.  I’d never been to an IWCE event before, although I always read about them in Window Fashion Vision magazine, and I decided that I should go “at least once” and this was going to be the year.  I was shocked to discover that, if I had started attending this show the first year I was in business (when I thought I couldn’t afford to go) instead of waiting until the tenth year I was in business, I probably would have quadrupled my business in the second year and would be making at least twice as much money today.
 
Here are my top three money making takeaways from this year’s IWCE event that have gotten me excited about what I do all over again:
 
1. Mary Larsen’s seminar, “Money Changes (Everything!),” made me realize that I was feeling burned out and unappreciated because I had been giving away hundreds of hours of consulting time for free.  When I came to present a window treatment design that I was getting paid for, what should have been a 30-minute presentation would often drag out into a 3 ½ hour appointment because the client would say things like, “and what about the paint color?  While you’re here, could you take a look at this chair I saw in a catalog and tell me if you think it would look good in the guest room?  I bought some lamps but I still have the receipt; can you tell me which one you like best?”  I felt like, since I was making plenty of money on the window treatment, it was petty of me to hand her an hourly invoice on top of that just for asking my opinion, but all that time really adds up.  Affirmations like “Clients come easily, money comes easily, my clients are happy to pay me” felt silly to me at the beginning of Larsen’s seminar (I kept thinking of the Daily Affirmations with Stuart Smalley skits from SNL and wanted to add “…and doggonit, people like me!”). 
 
But by the end of her seminar, I realized that I had all kinds of psychological baggage that was holding me back and preventing me from implementing my own policies about charging for my design time.  Now that I’ve had a chance to put Larsen’s ideas into practice, though, it turns out that she was right – my current clientele has no problem paying me for consulting time as long as I tell them it’s billable up front when they start to digress from the current project.  One client last week even told me (as she was writing me a check for consulting time) that she’s not going to buy anything for her home anymore without running it by me first, because she’s made so many mistakes on her own but every time she follows my advice she “gets it right the first time.”  Can you believe it?  My clients really are happy to pay me for my time when I tell them matter-of-factly that “this is how I work.”   Charging for all of my consulting time is going to put thousands of dollars of additional income in my pocket this year, without doing any more work than I did last year, even if the economy stays as sluggish as it was last year.  Learn more about how Mary Larsen can help make your workroom or design business more profitable at http://www.growyourdesignbiz.com

 
2. I spent over an hour in the Minutes Matter booth, playing with Studio to get a feel for how it compared to my current design software, and I was really impressed.  With my current software, there just aren’t enough built in design options and I find myself spending hours and hours on every rendering because I have to create my own vector line drawings for many of the components I like to use in my designs.  With the addition of the Jackie Von Tobel modules for Studio, I realized that just about every design I have ever done or would ever want to do can be created using components of their built-in designs, which would save me hundreds of hours per year.  I prefer the fluid, sassy drawing style that Von Tobel has brought to Studio over the more rigid, technical look of my current software, and the folks at Minutes Matter will drastically discount their software to those of us who switch over and turn in our old software.  Since attending IWCE, I am much more aware that not only does time equal money, but my time is more valuable because it’s the only commodity I can never get more of.  Switching over to Studio is going to enable me to spend far less time working on each client’s design renderings, which will allow me to cut back on my hours without reducing my paycheck.  I’m not feeling so burned out anymore!  (By the way, my current software company was nowhere to be found at IWCE.  If they had a booth there, I would have stopped by and they would have at least had the opportunity to try to convince me to stick with their software and tell me why theirs is the better option for my business.  I wonder how many customers they lost by not exhibiting this year and letting Studio have the whole show to themselves?)  To learn more about Minutes Matter and Studio, visit http://www.minutesmatterstudio.com.  To see Jackie Von Tobel’s beautiful window and bedding designs, as well as her new fabric collection that debuted at IWCE this year, go to http://www.jackievontobel.com
 
 
3. I found some great new-to-me resources for affordable fabrics and trims at IWCE.  I have a weakness for Lee Jofa, Vervain, and Kravet Couture, but I’m finding that clients in this economy are more price-conscious than before and they are more willing to splurge in some areas when I can show them that I’m saving them money somewhere else.  I came home with some gorgeous but reasonably priced silks and crewel embroidered fabrics from Catania Silks (http://cataniasilk.com/) that rival high end showroom lines, and I’m already using one of their silks in a current client’s project.  I found some beautiful and unusual trims from D’Kei (http://www.dkei.net/) and Expo International (https://www.expointl.com/) that look way more expensive than they are. 
 La Finial, a brand-new miniature finial concept with truly custom finishes to match any fabric, debuted at this year’s show, and the L’Interior Le Nair booth reflected the creativity, originality, and Parisian flair of owner Tammi Le Nair. 
I was also able to see the beautiful new Evita swing arm hardware line from Helser Brothers in person for the first time.  Off the top of my head, I can think of three prior projects that I could have used the Evita line for.  This look is exactly what so many of my clients want for their homes.
 I know that these new resources are going to give me a competitive advantage in the months ahead. 
 
4. Okay, I know I said this was going to be a “top three,” but I lied.  Deb Barrett’s seminar, “Transforming Custom to Couture,” made me feel like Charlie Bucket the first time he set foot in the chocolate factory.  Did I die and go to drapery heaven?!  I thought I was doing high end drapery design before, but Deb’s samples and the techniques and resources that she shared are taking my work to a whole new level.  Having met Deb for the first time on our Paris trip in January (Merci mille fois, Jay and Mark!), this was my first time in one of her seminars and it was easy to see that her reputation in the industry is well-deserved.  The room was packed well before the seminar began, with everyone vying for the front row seats so they could get the best pictures of all of Deb’s goodies.  When she’d finished presenting, I had a cramp in my hand from an hour of furious note-taking and a camera full of photos to post on my business Facebook page.  What’s more, the day after I posted my photos, a former client who had moved away to the other side of the country several years ago contacted me because she fell in love with one of Deb’s gorgeous samples on my business Facebook page and she wondered if I could do something like that for her home in California.  Hmmm…  I think that can be arranged! 
 If you ever have the chance to see Deb in action, RUN to sign up for her class and camp out all night if you have to in order to get a good seat!  Find out more about what this industry maven is up to at http://www.debbarrett.com/
 
Are you getting the idea yet?  Times may be tough, and some businesses are going to weather this storm better than others.  Although there may be less business to be had today than in years past, the vendors who are still out there working the trade shows and the workrooms and designers who travel to the shows in search of new ideas and resources are going to get a bigger share of what business there is than those who stay home.  Skipping IWCE and other major industry events because the economy is down is like deciding that you can’t afford to advertise because you don’t have enough business – it’s a self-fulfilling prophecy of doom.
 
Next year, the IWCE show is headed to Tampa, and I’m planning to be there.  Let’s all meet up for cocktails!

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Contributed by Rebecca Deming Rumpf of Custom Interiors By Rebecca.

Also posted in Events | 1 Comment

Top 10 Ways to Make a Lousy Window Template

Anyone who dresses windows for a living has to make templates of specialty shaped windows from time to time, whether it’s for custom arched drapery rods, specialty shaped blinds or shutters, arched top Roman shades, or Tableaux faux iron.  I was talking to Ruth over at Helser Brothers about this the other day, and got her to dish about some of the worst templates that designers and installers have sent in over the years.  I couldn’t resist sharing a few of them with you, Jay Leno-style, so here you go: 

The Top 10 Ways to Make a Lousy Window Template 

1. Use leftover scraps of gift wrap, or sheets of notebook paper that your kindergartener helped you glue together, for your template material.

2. If you forgot to bring template material with you to the appointment, just use toilet paper, tissue paper, or Kleenex – whatever you can find.

3. If the window is too large for just one piece of template material, stick two or more pieces together with temporary spray adhesive or low-tack painter’s tape.  Your fabricator can stick the pieces back together if they come apart during shipping.

4. Don’t bother making a template of the whole window – just tape skinny strips together to follow the shape of the curved or angled edge.

5. If you label your template, use an air-erasable fabric marker, crayon, invisible ink, or lemon juice.

6. Any markings, measurements or labels on your template should be as illegible as you can make them.  If necessary, write in runes, hieroglyphics, or Mandarin Chinese.

7. Cut your template shape out using children’s safety scissors or a dull steak knife.  Those jagged edges and irregularities on your template add lots of character.

8. You don’t need to bother making a pattern of the ACTUAL window – these specialty windows are all pretty standardized.  Just take a few measurements at key points and then draw your template later when you get back to your office.  If you have several specialty windows of the same size and shape, you can just make one template that will work for all of them.

9. Once your template is finished, fold it up as small as you can get it and cram it into one of those envelopes that florist cards come in.

10. Mail your template to your fabricator without a return address, sidemark, or copy of your order enclosed – your job is probably the only specialty shape they have this month. 

Lousy-Template    I know this sounds incredible, but with the exception of the lemon juice and the Mandarin Chinese, all of these template methods have been used by actual designers and installers to create disastrous templates for custom orders.  If you’re guilty of employing any of the template no-nos I’ve just described, it’s time for a refresher on how to create templates that will ensure success on installation day.  Actual template methods may vary depending on the particular product you’re ordering, your fabricator’s preferences, and the details of your planned installation, but here are a few tips to get you headed in the right direction. 

Right-Template-Materials For the best templates, you need to start with the right materials.  I like to use a sturdy, heavy paper for mine, either white butcher’s paper like this roll I purchased at Sam’s Club, or brown craft paper that you can find at packaging supply or hardware stores.  Get the widest roll you can find, because ideally you want one continuous piece of paper for your template.  If the window is too large and you must join multiple pieces, do this on a flat surface like the floor or a worktable to make sure you end up with a template that lays perfectly flat – don’t try to join multiple pieces together at the window.  Make sure whatever you use to join the template pieces together is not going to come apart during shipping or when the template is handled, either.  I like to use clear packing tape on both sides when I join template pieces together. 

Once you have taped together enough sheets of your template material to completely cover the shape you are trying to template, use masking tape or low-tack painter’s tape to temporarily adhere the paper to the window trim, the wall, or even to the glass, depending on where your treatment needs to install.  You definitely don’t want to use packing tape for this step, because it might rip off some of the wall or trim paint when you pull it off afterwards.  As far as drawing the actual window shape, you may need to experiment because different methods may work better in some situations than in others.  I like to use the flat side of a dark, peeled crayon to rub along the front edge of the window opening, but sometimes a pencil works better when you need to make a template at the back of the window casing, up against the glass.  When I’m satisfied that I’ve recorded the shape of the opening, I take down the template and draw over my crayon or pencil line with a thin black Sharpie marker, smoothing out any jagged edges and making as even a line as possible.  Next, I carefully cut out the template along the black line and – this is crucial – put my template back up to the window opening to make sure it’s an exact fit.  If it’s a tricky inside mount and I’m second-guessing myself at all, I’ll use my paper template as a pattern and cut the shape out of a rigid material like cardboard, tag board, or foam insulation board (they sell this at Home Depot) and then I test fit that into the window opening to make absolutely certain I like the fit.  Keep in mind that your fabricator will most likely make inside mount deductions.  Check with your fabricator if you’re not sure about their standard deductions, or if anything on the order form doesn’t make sense to you – remember, the only stupid questions are the ones you didn’t think to ask until after you received your custom made hardware and it didn’t fit the window!

Once you’re satisfied with your paper template, be sure to label it with the following information, again using the black Sharpie and legible printing:

  • FRONT
  • ↑ UP
  • DESIGNER
  • JOB SIDEMARK
  • ROOM
  • WINDOW # (if more than one window is involved)
  • KEY LENGTH & WIDTH MEASUREMENTS

 Good-Template Finally, roll your template into a mailing tube rather than folding it, and include a copy of your order and contact information.  There, that wasn’t so bad, was it?  The extra time it takes to obtain an accurate template of specialty windows will pay off on installation day when your design comes together beautifully and everything fits the way you envisioned.

  
 
 
Contributed by Rebecca Deming Rumpf of Custom Interiors By Rebecca.

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Tableaux Virgin Tells All

tableaux-in-ceilingTableaux traceries piqued my fancy from the first time I saw the ad in Window Fashions Vision magazine a few years back.  In case you’re not familiar with Tableaux, it’s a lightweight faux wrought iron product that can be customized to virtually any size or shape, in just about any pattern homeowners and their designers can dream up.  Because Tableaux weighs only about 10% of what a comparable wrought iron piece would weigh, it’s ideal for windows, doors, and ceiling applications.  As an added plus, Tableaux is constructed out of 100% post-industrial recycled wood fiber and formaldehyde-free resin and is LEED certified.  What’s not to love?

   Tableaux-samplesSo I’ve had this cool Tableaux product floating around in the back of my mind for a few years now, and although I had suggested it to clients on several occasions it never panned out before now.  In retrospect, I think that’s because there are so many cheap-looking aluminum faux iron “wall art” pieces for sale through catalogs and discount stores these days and clients were hesitant to place a Tableaux order without seeing the product in person.  Before pitching Tableaux to this client, I ordered a sample kit with two big actual Tableaux pieces (about the size of a sample plantation shutter panel) along with a ring of finish chips.  I work out of my home, so finding storage space for all my sampling is an ongoing challenge.  However, seeing those actual Tableaux samples in person was crucial for reassuring my clients that this product looks as good in person as it does in the pictures, and that it wasn’t going to detract from their beautiful custom home.

Rebeccas-Tableaux-BeforeFor this particular project, the home had an odd little niche built into the wall in the upstairs hallway.  This area is open to the two-story formal living room on one side, and open to the two-story foyer on the other side.  The railings are a mixture of wood and wrought iron ballusts, and the home’s architecture is Old World European although the clients’ tastes run a bit more transitional and sleek.  My clients’ don’t remember what the previous homeowner had displayed in this wall niche, and didn’t quite know what to do with it themselves.  They had thought of hiring a muralist to do a trompe l’oeil window scene in the niche, but because the niche is so close to the foyer window on one side and the dramatic two-story living room draperies on the other side, I really didn’t want to make it into another window.  Plus, located on an interior wall right outside a guest bedroom, a window would have been pretty unconvincing.

   My clients liked the Tableaux samples so much that they chose the exact same design as one of the sample pieces, in the exact same finish.  Because I wanted to do an inside-mount within the niche, I sent my installer out to create a template, and I’m glad that I did.  The niche is totally out of square and the walls of the niche slope so that the opening is smaller at the front than at the back.  To ensure a perfect fit, I had the installer cut a rigid template out of foam board insulation from Home Depot and test-fit that in the client’s home prior to sending the paper template to Helser Brothers for fabrication.  The last thing I wanted was to be stuck with a non-returnable, custom-made Tableaux piece that ALMOST fit in the niche! 

Rebeccas-Tableaux-CrateI have to show you how well packaged this product is for shipment.  After reading the instructions on the order form about the shock sensors and what to do if they indicate shipper mishandling, I was a little apprehensive that my Tableaux was going to arrive damaged, but it arrived in immaculate condition, wrapped in bubble wrap and carefully crated in plywood that was held together by honest-to-God real screws. 

Rebeccas-Tableaux-after  On installation day, my installer arrived a few minutes before me and had the Tableaux piece easily installed in about 5 minutes flat, before I even got there.  He told me afterwards that my client had followed him up the stairs anxiously and wanted to immediately touch the Tableaux as soon as it was unpacked, so I know she was still nervous about whether this “faux iron” stuff was going to be something she could be proud to have in her home.  By the time I left, she had already called her boyfriend and gushed about how much he was going to love the Tableaux when he got home, and she had invited one of her neighbors to come over and see it that evening – a neighbor who had just spent a small fortune having a fairly plain wrought iron grille custom-made for the door to her wine cellar.  The client is so pleased with the Tableaux product in this niche that she’s looking around her home for other places where she could use it as well.  At the end of the day, the niche looks beautiful, the clients are thrilled, the installer is pleased with how easy this product is to work with, and my imagination is going into overdrive thinking up more creative Tableaux applications.  I can’t wait to use this product again.  I want to send a big thank-you to Jocelyn and everyone else at Helser Brothers who helped make my first Tableaux experience a success! 

Rebecca Deming Rumpf

Contributed by Rebecca Deming Rumpf of Custom Interiors By Rebecca.

Also posted in Tableaux | 2 Comments

Creative Campers Bid Farewell

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Creative Camper Connie – Day 3

My words for the day –”Move on!” 

Wherever you are at this point in your career, your business, and achieving your goals, it’s time to move on! 

There is one common theme here that seems to be emanating from the wonderful presentations this weekend has offered. Get better at your techniques, your offerings, and the value will be appreciated by all. Step it up a notch! 

We know we’d rather just be in the fabrication studio being creative and working for that gratification we all love when we deliver and exceed the expectations of our clients, but don’t give your work away, make it a  “must have” and the quality value be appreciated 

Today, Ravi from Vancouver presented an awesome discussion on finding your niche and setting yourself above and beyond your competitors. He suggests   ways to market   that niche and   get noticed. His photography was displayed and his success has allowed him to reinvest in getting the skills to improve and market what he loves to do.

Great suggestions, and I must say, recognizing what he has accomplished makes me feel an enormous wave of overcoming inertia. 

Gillian   shared some unique ways to embellish your soft furnishings and the important craft of hand sewing with an amazing assortment of add-ons to make your custom work even more special. The thought of the vast details brought   into discussion certainly makes it apparent, being creative and stepping it up a notch calls out to the clientele- “You better have it made by me- you’ll never find anything so unique anywhere else!” Attending seminars such as Creative Camp sets us apart form others and not only are we considered experts we are changing with the times, you’d better keep up! 

The creative minds grouped all together gives an amazing buzz of energy to the group, and we all learn from one another. The common bond amidst this group of fabricators connects us on a new level. The distance between some of us is physically is  great, but in today’s world with a click we are staying in touch and sharing ideas and growing from those new links. The innovations we can implement to make our businesses grow, flow and fly will bring more than you can imagine back to your success. 

So take it to the next level, do something new to grow, attend Creative Camp in 2011- did you hear the news- some special classes and teachers will be onboard too- Hope to see you there! 

A few tips for the day:

Good thread is not the cheapest…

Create the perfect work place and be the boss   you’d want to have

It’s OK to be silent, think, listen and move on.. 

Connie Valente

Also posted in Creative Camp 2010 | 2 Comments

And The Oscar Goes To…..

CB056255I look forward to the red carpet Oscar glamour and all of the hoopla as much as anyone else.  I tune in every year to see who wears what and to jot down the names of all the dark horse winners and offbeat foreign films that I will want to rent after seeing snippets of footage during the Oscars.  Of course I’m curious about who will win the biggies like Best Actor, Best Director, and Best Film – but every year I’m amazed by the number of Oscars that are awarded to people I’ve never heard of, whose hard work and creative energy behind the scenes is absolutely essential to the making of a great film.  In addition to the Best Composer of a Musical Score, the Best Set Design, the Best Special Effects, etc., think about how many more collaborators on those films never set foot on stage: the musicians in the orchestra, the carpenters who built the sets, the writer who wrote those memorable lines, not to mention the key grips, assistants, and countless others without whom film production would come to a screeching halt. 

Filmmaking is a collaborative effort on a gigantic scale, but the parallels to the design industry are striking.  The client sees a fabulous finished room or a beautiful window treatment, and usually only has the designer’s face to associate with it.  Can you imagine what it would look like if we could present the client with a group photo of everyone whose efforts and ingenuity went into pulling off that one show-stopping design?  The designer would be in the picture, as well as the client (producer) for financing the production and influencing the direction of the project.  But we’d also have our ingenious drapery installers and our workroom owners, seamstresses, and the workroom assistant who calculated yardages and coordinated the project to ensure it was finished on schedule.  The showroom manager would be in my photo as well, along with her staff for assisting me in locating the perfect trim to complement that gorgeous fabric.  My cast and crew photo would also include the artisans who created our handmade molded tassel fringe, the people at the fabric mills who wove the breathtaking silk damask, the fabric company that imported that fabric from the mill and their sales rep, who provided me with samples, as well as the person who designed the trim and the textile historian who discovered the antique damask pattern in some dusty archives somewhere.  The hardware manufacturer would be in my photo, along with the men and women who designed, crafted, and carefully packaged each exquisite piece for shipment.  I’ve got hundreds of people in my photo already, and those are just the ones responsible for the window treatments – imagine how many more are involved if we’re designing an entire room or an entire home.  Clearly, the success of the design industry is made possible by the dedication and passion of millions of unsung heroes whose work goes on behind the scenes.  This year, as Oscar night drags on interminably with speech after speech thanking everyone from the gardener to the kindergarten teachers, I’m going to be thinking of all of the many people who have made my successes possible…  this year, the Oscar goes to YOU!

Rebecca Deming Rumpf

 

By Rebecca Deming Rumpf of Custom Interiors By Rebecca

Also posted in Lost & Found | 4 Comments

Creative Camper Connie – Day 2

My word for the day–Clip, clip, clip..

 Have you ever had a time when you felt like your brain was growing? A time when   “growing pains” were exploding in your head? In a good way believe me…

The Creative Camp is truly just that – you are stretched to your creative limits, pushed to expand your thoughts and ideas to be inventive, with suggestive guidance of course.

The teachers are all so knowledgeable, their collective years of experience are, dare I say, centuries’ worth of experience??

Ann Johnson worked today from   the   book,  The Curtain Maker’s Handbook, by Moreland written in the late 1800’s. Can you believe they used to do sketches on the actual walls around the windows back in the day? We are so lucky to have all the technology we have today with   the instant graph paper options we can use, click to scale, good thing we don’t have to make our patterns onsite at the client’s homes….of course, the homes they described in the book were probably vacant for months at a time, as they must have had numerous homes, don’t you think?

 Clip here, clip there…all I can think of is clipping the wings on a bird,   you see we’ve been making wings today, and clipping away most of the day!

 Karen Barnes had some awesome designs with her Specialty Shaped Cornices, and   we’ve each made some terrific samples. The hands-on experience with her guidance just made the project flow, just can’t imagine otherwise….we stapled, clipped and glued our way through the afternoon.

 So I am at “Camp”, and it is beautiful here, but what happened to getting some great outdoor time?? We are running a tight ship here, every minute is jam packed and  those mind bursting moments are about shoving me to ask for a nap time!  We are well equipped though, available  baskets ever ready with Bandaids, Excedrin, hand sanitizers, even Breathe Right strips for those “roomies” we listened to all night, but we really need to have some  Ginseng packs for extra brain  metabolism!

 Evening rolls around and we sit back and are reminded that yes, we all love what we do, but are we really getting paid what we should be? Missy Martin gave us all a wake up call, have you ever walked around your table looking for your scissors? Once, twice-even more- well  a new trick will help you pay for your vacation this year- you will save hours per year by attaching your scissors to your apron with a cording of sorts, you will never lose them again-  just be careful though- no elastic cording, flying scissors could cost you that vacation, or more!

Last but not least, the day wrapped up with Chris Watts and some fabulous solutions for   Roman Shades, what to do   to retrofit and new ideas for a realistic design in today’s market. We’ll get through this Roman Shade dilemma, with our creative brains, of course we will. The   latest challenge   I learned from her   though was about a new “Redesign” topic… The hot dog?  Do they really have an idea of how many kids have choked on hot dogs? Hard to believe, but true.

  A few tips from the day to share:

             A must read-Kitty Stein’s book, Price your work with Confidence- (I’d suggest re-reading it if you have it)

             Sharp scissors and “Creative clipping” go hand in hand- get your scissors sharpened!

 

Connie Valente

Also posted in Creative Camp 2010 | 2 Comments

Creative Camper Connie – Day 1

A day in the countryside in Texas at the serene Camp Allen feels like we’re all on a retreat, leaving behind all cares and worries of our regular routines. What an awesome place- I’m inspired to be creative just looking at the handmade quilts on all the walls, just everywhere.

As we sit down to  begin our day, realizing people for  29 states are here- even from Alaska and Canada  it feels so special to be apart of this. The funny thing is “camp”  brings  back so many memories for  me as a kid, I remember the total mindset switch from the usual routines…playtime.

As we’re beginning to get smocking my partner at  the table discovers her husband  is stuck in traffic in the city and her little one has been left at day care well beyond the pick up time and the next child is about to step off the school bus and Dad is nowhere near the house…. Panic at smocking table one! Didn’t I just say “leave all the cares and worries at home??”

Well we got over that, with Donna Marie’s guidance we actually did manage to get our selvages cut and lines drawn and the sewing begins! (Yes, Dad made it home, more later  on that one I’m sure when Mom gets back….)

Now luxurious samples are made, and we have an awesome way to be set apart from the norm- this smocking is an art and boy does it dress a panel- or where ever you want to use it…I’m impressed.

The added expense for those special clients will be worth every   penny.

Many of you who know me can agree I am a gadget junkie- I  just don’t know who comes up with these new presser feet, but I’m sure I’ll use the new ones- for sure, one day. Then the girl next to me reminds me, we’ll probably get these home and not even remember what they’re for! So now Jill- we need a DVD on all of the uses for each one- next show- ok??

 Joanna’ pelmet class was packed as well as the smocking session and the enthusiasm showed quickly as her DVD’s were selling like hotcakes.

Speaking of which- the food is great, but what an interesting conversation to hear in a restaurant as one person said-“Where else can you hear a discussion of soft cornice vs. hard cornice vs. pelmet  as we share fruit cobbler?”

Wish you were here! Maybe next year?

A few tips from the day   to share..

            Origami is not just for paper….

             Did you know you can use dryer sheets on your threads when hand sewing silk instead of wax? No residue or knotting and glides like a charm?

Connie Valente

Also posted in Creative Camp 2010 | 2 Comments

Creative Camp Blogger – Connie Valente

Connie Valente

Connie Valente

 Connie Valentes’ name came out of the hat first, so we are excited to announce that she will be representing Helser Brothers as our Creative Camp Field-Blogger!

To learn more about Connie and her company Creative Blinds and Decor, please go to http://creativeblindsanddecor.com

 

 P.S. I am so sorry that we are late with this announcement,  I gave Valentines day priority and my wife thanks you ;-)

Also posted in Creative Camp 2010 | 11 Comments

It’s Not You, Baby – It’s the Economy!

 broken-heart 

Rebecca Deming Rumpf

Rebecca Deming Rumpf

 

Rebecca Deming Rumpf of Custom Interiors By Rebecca made us all smile with her “Paris Field Blogging” adventure, and now has graciously agreed to help us out with an occasional WhyHelser post. 

It’s Not You Baby, It’s The Economy! By Rebecca Deming Rumpf:

One of the most valuable questions on my new client questionnaire is “Have you ever worked with a designer in the past?  How did that go?”  I originally included this question to determine which prospects needed a reality check about what to expect when working with an interior designer (as opposed to the magical fairytale version depicted on HGTV) and to help me identify that tiny percentage of clients who have unreasonable expectations and are impossible to satisfy.  However, since I started asking, I’ve been surprised to discover how many of my best new clients over the past year or two have come to me after parting ways with talented designers over basic customer service issues.  A few of these clients had voiced their frustrations to their designer before calling it quits, but many more opted to avoid an unpleasant confrontation by crying poverty or simply disappearing off the radar, leaving their designers to assume they had curtailed their decorating plans due to the economy.  It’s the sales equivalent of “It’s not you – it’s me!” 

Here are some of my favorite “Why I Broke Up With My Designer” responses, along with simple steps each designer could have taken to save the relationship.  In most of these situations, the clients were still attracted to the designer’s style but just weren’t willing to be taken for granted anymore.  Think about the clients who have stopped calling you over the past year – could any of them be saying these things about you? 

  1. “I could never get him on the phone, and he doesn’t even use email!  It’s like he’s working in the Dark Ages!”  Solution: Be accessible to your clients and return messages promptly.  I can’t imagine why anyone running a serious business would refuse to use email, either – sometimes you don’t have time to get sucked into a long conversation by a really chatty client on the phone, but you can still acknowledge her phone call with a quick email message in a matter of minutes. 
  2. “She didn’t respect our budget.  Everything she showed us was beautiful, but it was always two or three times as much as we told her we wanted to spend.”  Solution: Duh!  Granted, sometimes clients are willing to splurge and spend more than they initially planned if their designer finds something really special, and sometimes clients just don’t know how much certain things will cost in the beginning, but you should always bring in at least one item that fits the budget you all agreed to up front.   If their budget isn’t realistic for what they’ve asked you to do, they will respect you more for being honest with them instead of ignoring their budget and playing fast and loose with their pocketbook! 
  3. “We hired him because we really liked what he did for our friends’ home, but then his assistant ended up doing all the work on our project – and we were still charged the same as our friends who got the main designer.  We feel like we got the old bait-and-switch!”  Solution: If you have an assistant, let your clients know ahead of time which things you will be handling personally and which things your assistant will be doing for them, and explain any differences in billing to avoid misunderstandings. 
  4. “We liked what she did in the first room, but then everything else just started to look the same.  She didn’t have any new ideas.”  Solution: Get thee to a trade show!  Take a couple of seminars!  Peruse shelter magazines, or treat yourself to a new design book or two.  We all get in a rut from time to time, but you can’t continue to serve up fresh, innovative designs to your client if you’re working with your head in the sand.  Make it a point to stay on top of new trends and deliberately seek out inspiration on a regular basis.  
  5. “We liked all the furniture and accessories she picked out, but the cornices for the bay window didn’t fit, and she had to send them back to the workroom three times to be redone.  I don’t think she knew what she was doing.”  Solution: This designer needs more training and experience with window treatments so she can supply the workroom with accurate information and get it right the first time!  The Window Coverings Association of America (WCAA) has a Certified Window Treatment Consultant program that would be a good place to start, and Window Fashions Certified Professionals (WFCP) is another great educational resource.  Meanwhile, consider hiring your workroom or installer to verify your measurements prior to fabrication any time you have a tricky window that you don’t feel 100% confident about.   
  6. “The custom chairs she ordered for our living room were made to the wrong dimensions, but when we asked her to have them remade she burst into tears about her personal finances and said she couldn’t afford to eat the mistake.”  – She what?!!  Solution: Get a grip!  Conduct your business professionally and when you make a mistake, take responsibility for it and do whatever it takes to make it right.  Work with reputable suppliers who take pride in what they do and share your commitment to outstanding quality and service. 
  7. “He never took any notes, and he didn’t listen to us.  We had this whole long meeting about what we wanted for our master bedroom and we told him the only color we really hate is blue – then two weeks later he came back to us with an all-blue design for our bedroom!”  Solution: Listen up and take notes!  Especially when you’re juggling projects for multiple clients and some time elapses between that initial meeting and when you finally get around to working on the design, you can easily get confused about which client said what.  Keeping organized notes will help you get it right the first time, saving you time and preserving your client’s confidence in your ability to meet their needs. 
  8. “We loved her, but she was really busy with a lot of important clients.  Our project was dragging on forever and we’d ask for something and then wait months before she had anything for us to see.”  Solution: I suspect this designer is just disorganized and may even be one of the part-time-hobbyist designers that workrooms like to call “decorettes,” but if she’s really this busy she needs to either raise her rates, hire an assistant, or else stop taking on new clients until she’s caught up with her current commitments.  Each one of your clients is spending “a lot of money” with you (although that phrase means different things to different people) and that gives them all the same tangled up emotions of anxiety/excitement/fear.  No one wants to spend a lot of money to be made to feel slighted or unimportant!  Show your smallest clients the same attention and concern as you do for your biggest clients. 

In the spirit of Valentine’s Day, I’d love to hear from anyone out there who has a neat idea for making sure their clients feel loved and appreciated all year long.  Do you have a signature thank-you gift for each client at the end of the job?  Do you show up with Starbucks for your clients on the morning of their installation?  And if you’re a workroom or retailer reading this post, feel free to chime in as well.  Happy Valentine’s Day!

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