Holly mismeasured an unusual bay window and needed two of the rods altered.   She said that though the shop was closing when she arrived Gene took the time to listen to her problem and explain the solution.  Holly was surprised when Gene said that he would have it ready the following day as it was a fairly complex alteration which included welding, bending, and refinishing.  Holly said that she showed up the next day and was so impressed to find her rods neatly wrapped and ready to go.

She expressed that she uses no one else but Helser for her hardware needs precisely because of our outstanding level of service, that there is no comparison to any other hardware company!

Go Gene!

-

Jane Maxwell of Maxwell House of Design just finished a project using customized hardware from our “French Pole” line and was kind enough to share her experience……

If you are a designer, you know, that every once in a while, a homeowner is going to give you a challenging window to dress.  Of course, a difficult window is never an auxiliary window, or one that hides in the back, no, it’s pretty much guaranteed that it will be a focal point in the room.  This happened with me recently.  The client’s dining room had a traditional three-window bay that had fourth window around the corner on the next wall.  In order for the treatments to make sense, the fourth window had to be included in the bay.  In addition to needing a custom bend to the rods, I knew that traditional finials weren’t going to work because the symmetry would be off.  Thankfully, I had learned about Helser Brother’s French Poles in March at a WCAA vendor event with Jackie Von Tobel in Charlotte, NC.   Jackie spoke glowingly about them from stage and during the break, I headed for the Helser Brother’s table where Anita Boetsma was able to show me the product and fill me on the details. 

Now anytime you use a new product, you hold your breath just a little until they are installed.  I had just a couple of concerns; would we miss having finials?  Would my installer be able to figure out the installation?  Would the product look as good up as I was hoping it would?  Well, the product came in looking better than I had remembered, my installer had no issues whatsoever installing, and, the finish on this gorgeous product completely complimented the design.  Needless to say, I breathed a big sigh of relief, took pictures and decided to share the adventure. 

On side-note, I like the clean look of this product so much, that I am now using them for all of my transitional and modern design jobs.

There is an intrinsic value to being able to relax and trust that a vendor is going to deliver.  Anytime that we, as designers, can eliminate some of the stress that accompanies our job, it’s a great thing. Helser Brother’s, as a company, delivers beautiful products that do what they are supposed to do, with great customer service to boot.  That’s why they are now my standard go-to source for drapery hardware.

Jane Ann Maxwell is a professional interior designer based in the Charlotte, NC metro area with some 20 years of interior design experience.  

She is a Professional Member of the Association of Interior Design Professionals (AIDP) and is the current President of the AIDP Charlotte Chapter…. (read entire bio)

Everybody wants to be a hero. And today we are feeling pretty good. When HB Client Tammi Le Nair of L’Interieur Le Nair in Ephrata, PA had to figure a way to comply with restrictions in a historical brick building, she came to us. Tammi needed to install an arched treatment 2 feet above a window on the brick, without touching the brick! Using her sketches and dimensions, Anita Boetsma, Mark Helser and Tammi designed a bracket that allowed her to install using the same holes as the blinds supplied by the building management, on the wood window frame. When they were done, the brackets allowed Tammi to “float” the rod above the window along the top of the arched brick.   Pivoting saddles gave her the ability to match the curve of the rod wherever she needed to. And since the bedroom treatment was straight, she was able to move the saddle straight up and down. We’ve been excited about this project from the beginning and now that we see the gorgeous treatments Tammi designed and created, we are amazed.

“I am working with Anita at Helser Bros. because they were the first ones that came to my mind to make something like this.”, Tammi

“I just got my hardware from Helser Bros and boy do they ROCK! My arch rods are gorgeous, I am squealing with delight! Like a kid in a candy store, even better…WooHoo!”, Tammi

“Check out the brackets Helser Brothers did for me. Aren’t they great?”, Tammi

Shared with permission from Diane Watson.  Thank you Diane!

Dana at Parmers Fine Furniture in Redding, CA seems happy with her Helser Brothers Experience and was nice enough to let us post her comments.  This kind of thing is a bit awkward, because the last thing we want is to seem haughty, but designers have lots of choices these days so by golly it’s a risk we need to take.  We are betting the farm that they tend to lean toward the company who is going to bend into a pretzel for them, and what could be more authentic and influential than the endorsement of a colleague to help with that decision?  Thanks Dana!

We found a couple of great “mentions” today over at Madison Lane Interiors!

  In one post they said; “We do rely on (Helser Brothers) for many of our iron hardware selections. They are truly a custom company and are always bringing some of the newest ideas to the window treatment industry.”

Sincere thanks to Amber and everyone at Madison Lane!

  We rushed an order out to Christine at “Strictly Fancy” the other day which not only spared her a heap of grief, but also made her look pretty good to her client.   In a very nice thank you card she said  ”You guys made me look like a window treatments superhero!”  The image above came to mind and “Princess Curtana” was born

If you would like to have our Princess Curtana desktop wallpaper just check your screen resolution by clicking here , click the correct size 1024 x 768, 1280 x 1024, 1280 x 768, 1366 x 768, then right click the image and select “set as background”

Jola and Stacey of Drapery Solutions stopped by our exhibit at the International Window Coverings Expo in Atlanta and had to get something off their chest….

Chris Watt at Chris Watt Studio in Saratoga, CA stopped to see us in Atlanta at the IWCE and she described how we prevented a mistake from happening with an executive decision in her absence.