HB Helps Win 2001 World Series
Baseball fans are a notoriously superstitious bunch.
I don’t consider myself superstitious, but am definitely a baseball fan, and on November 7th 2001 at game 7 of the World Series when I spilled soda on the guy in front of me…..I was not taking any chances! I went right to the pro shop and bought him a new shirt…..The Diam0ndbacks proceeded to win the World Series, and the guy in front of me just happened to be a big-time designer and has spent over a million dollars on Helser Brothers drapery hardware….Ok, I made up the designer part but that would have been neat.
True, the World Series analogy is a shamelessly rediculous stretch, but we do feel very strongly that in life and business good things happen when you man-up and take responsibility for your actions.
Profit Blinders
Accountability in business gets lost too often when business owners operate with profit blinders. Have you ever ordered one thing and received another only to be interrogated like a suspect when you request a replacement? Have you ever been granted ”just enough” restitution in an impatient and reluctant tone? I have, Mark has, Anita has…..everyone in our office has, and we all agree that it makes you want to strangle the perp and make it look like an accident.
Of course you can’t do that, but you can take your business elsewhere and hit them in the wallet! Did Circuit City go under because they wouldn’t cover my VCR that broke two days after the warranty ended? Who knows? Perhaps they treated every customer like they were the only electronics source in the universe creating a massive army of dissed and pissed ex-clients like me. 
Just throwin’ it out there……
My point is this; When it comes to professional accountability, we at Helser Brothers “get it.” We promise that if we ever muck up an order (which is rare) we will always “man-up” and never ever leave you feeling that we could have done more.
One Comment
Being a trade only workroom, I don’t get the opportunity to order hardware very often, but when I do – it’s Helser Brothers! Since I don’t order very often, it’s very easy for me to overlook something that I just don’t think about. It REALLY helps to have someone on the phone who not only helps you through that process, but genuinely seems happy to help. Unfortunately, that it not common and it makes it very noticeable when you find a great company like yours!!!!!