Pam Largura at our local Barnes and Noble greeted me with a cheerful “Good morning sir, can I help you?” I explained that I was there to get a book called “Homer and Langley” (great so far by the way) but that I had forgotten my bike lock and was nervous about leaving it outside. She quickly said “well I will watch it for you while you shop then.” I knew exactly what I wanted and it was clearly displayed so I only took about ten minutes, but Pam stood out in the heat and watched my bike just as promised. Pam, you really blew my mind with outstanding customer service, thanks!
Smokin’ Customer Service From Barnes And Noble
By Jay Helser | Published: October 5, 2009