WE DID IT! WE DID IT! WE DID IT! WE DID IT! WE DID IT!
This is our Lombardi Trophy, Stanley Cup, and World Series Trophy only better! Grace McNamara called Friday to inform us that we will be receiving the “Gracie” award for the “Client and Customer Service Company of the Year” at the IWCE in just a couple of weeks!
After I whooped very loudly into the phone (sorry about your ear Grace) we dropped everything and headed out to party HB style.
We started by treating our drapery hardware specialist staff to a cocktail lunch at PF Changs……
Then of course we enjoyed our victory pedicures (yeah, I got one too.)
Then we gave everyone the rest of the day off paid!
I was reading some random customer service stories online the other day and it occured to me that in almost every instance the customer was effected by an employees personal decision to either treat or mistreat the customer regardless of the policy of the company they work for. We realize that our customers are cared for by our people and not a policy. We are so grateful to our fantastic CS team for doing things like expediting orders for frantic procrastinators and patiently hammering out the details of tough custom orders to keep our customers as happy as clams. Good job guys!
We threw a party for the warehouse staff too with lunch and a cake. We expressed our appreciation for all the little things they do like staying late to help a designer out of a bind or hopping in the car to deliver rings to a jobsite when there were not enough ordered.
A huge thank you to everyone who took the time to nominate us! I heard that you guys really spoke up and bombarded the GMI offices with our praises which I am sure had a huge impact on their decision. THANK YOU! THANK YOU!
If you have an opinion we would love to hear it and of course your referrals are always appreciated. jay@helserbrothers.com
4 Comments
Congratulations all of you at Helser Bros! I know I am just a little fish in a big pond but your company always makes me feel like I am someone important and they are so happy and willing to help. You are right about the importance of the people in your company caring for your customers. The training they have received is superb. How wonderful that you showed your appreciation to them in such a fun way!
Karen Barnes
Congrats – See you at the ceremony!
So well deserved. I use Helser Brothers 90% of the time when specifying hardware. Thank you!
Thanks Narda, we really appreciate your business.